“The support and guidance on how to look at our different processes was invaluable.” “I think really if you are prepared to listen to the advice and support given, there’s no way you can go wrong.” – Tanya Manderson Senior Organisational Development Specialist, Propell

JLL is a professional services and investment management firm offering specialised real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, JLL has more than 280 corporate offices, operates in more than 80 countries and has a global workforce of more than 60,000.

On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet, or 372 million square meters, and completed $138 billion in sales, acquisitions and finance transactions in 2015.

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ELMO Client Experience – Propell

Performance review engagement increased by 65%

Tanya Manderson, Senior Organisational Development Specialist at Propell National Valuers required a Performance Management System that catered to a professionally and geographically diverse workforce. It needed to offer transparency, reliable data capture, customised reporting and allow for succession planning.

As one of the largest property valuation companies in Australia, Propell is a responsive and progressive business that prides itself on its integrity.

“Since launching the ELMO system, the engagement in our performance review process has jumped from 15% to 80%.”

Tanya Manderson, Propell National Valuers

The Challenge

  • Low engagement in the time consuming and paper based performance review process
  • No transparency or progress visibility throughout the review process
  • Lack of consistent and comprehensive data capture for succession planning


  • Customisable for a geographically and professionally diverse workforce
  • Accessible via mobile devices
  • Automation for time saving
  • Compatibility with a new payroll system

The ELMO Solution

  • Technology compatible with existing systems, workflows and policies
  • A scalable enterprise system that can easily adapt to organisational and policy evolution
  • A responsive provider who offers timely implementation and hands on support


  • Fast, smooth implementation of a customised solution
  • 65% increase in performance engagement
  • Visibility and transparency across performance review progress
  • Structured succession planning

For more information on our Performance solutions, click below.